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Our Returns Policy

We at Elizabetta want you to be happy with your purchase, and if for some reason you wish to return or exchange an item please do the following:

  1. Please email us within 7 days of receipt of the item, and we will issue a return authorization number and an address of where to send the items (in Wisconsin) or work out an exchange.
  2. Items must be received by us within 5 business days of issuing the return authorization in perfect condition, unworn, unused, and repackaged in its original packing.

If the above conditions are respected, we will issue a full refund for the item shortly after receiving it. We reserve the right to charge a 30% restocking fee or not to accept a return if the above terms are not respected.

If you have any questions about our return policy, please contact us, your satisfaction is important to us.

Changes, cancellations:

We ship 1-2 business days after we receive your order. If changes need to be made, we will make every effort to do so. Please email us 

The best way to contact us is by email.

You can call Elizabetta in Italy at 338-913-4501

Hours: 9am-6pm Monday to Saturday Italian time (Eastern Standard time PLUS 6 hours)


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